Return and Refund Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process.

1. Eligibility: We accept returns within 10 days from the date of delivery.

2. Condition: Items must be unused, in their original packaging, and in resalable condition to be eligible for a return.

3. Non-Returnable Items: Some items cannot be returned, including but not limited to Chain slings, Wire rope slings, and or any customized products.

4. Return Process: To initiate a return, please contact our customer service team at sales@bruceindustrial.com or call 302-655-9616 with your order number and reason for the return. Our team will provide you with further instructions.

1. Refund Method: Once your return is received and inspected, we will process your refund to the original payment method used for the purchase.

2. Processing Time: Refunds are typically processed within 3-5 business days. However, please note that your bank or payment provider may take additional time to reflect the refund in your account.

3. Shipping Fees: Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item.

If you need a different size, or model, please follow the return process to send back the item and place a new order.

If your order arrives damaged or if you receive an incorrect item, please contact us immediately at sales@bruceindustrial.com or call 302-655-9616. We will resolve the issue and ensure you receive a replacement or full refund.

For any questions or concerns regarding returns and refunds, please feel free to reach out to us at sales@bruceindustrial.com or 302-655-9616. We are here to help!